Receiving leads from Meta forms (Lead Ads)
Connect your Facebook Page, switch on the forms you want in the Meta forms tab, and every new lead from your ads lands in All Leads. Plus how to bring in older leads that were never taken in.
Running campaigns with a lead form on Facebook or Instagram? Bambook takes the leads from your forms straight into the leads list, with the campaign, ad set, ad and form they came from.
Connect your Facebook Page
In the marketing department go to Integrations, and on the Meta card click Continue with Meta and approve the business's Facebook Page. Without a connection, the forms tab shows "Meta is not connected" with a Go to Connections link.
Open the forms list
In the sales department go to Automations and open the Meta forms tab. The "Leads from Meta forms (Lead Ads)" area shows the connected Page, and for each form how many leads it has in Meta compared with Bambook and when the last lead arrived. Refresh reloads the list, and archived forms are under Show archived forms.
Switch on the forms you want
Each form has a switch. Turn it on, and a message confirms the form is enabled and new leads will reach Bambook. From now on every lead who fills in the form lands in All Leads.
Bring in leads from before you switched on
On an enabled form click Sync leads. A window lists the leads the form received that are not in Bambook; tick the ones you want and click Add N leads. Anyone who already exists by phone or email is not duplicated but gains the form details, and several leads at once send one summary email.
What happens when a lead arrives
The lead appears in All Leads with the source "Meta Lead Ad", and the lead card shows the Lead source on Meta area with the campaign, ad set, ad and form. You can open a tab per campaign on the leads page, and build an automation that starts with "New lead via campaign", for example an instant WhatsApp message.
Did not find an answer?
Fastest: the support button inside the app - the bot answers right away and passes you to an agent when needed. You can also email us, and the support team replies within one business day. Tell us what you tried to do, on which screen, and attach a screenshot if you have one.