FAQ
Short answers on how Bambook really works - what is automatic, what needs approval and what is still on the way.
Getting started
Do I need technical knowledge to use Bambook?
No. Onboarding is a short conversation with Tal, brand identity is built in an interview with Noa, and every action is explained on screen. TikTok and WhatsApp connect through the platform's official login; only the Telegram bot takes a few manual steps, and the guide walks you through them.
How long does it take to set up my business?
About 10 minutes: sign-up and email confirmation, seven onboarding questions with Tal, and the brand identity interview with Noa. Then add at least one product and Noa can start creating content.
Who are Noa, Tal and Ido?
Bambook's three AI characters: Noa runs marketing (content, brand, campaigns), Tal runs sales (leads, scripts, follow-up) and Ido runs finance (pricing, profitability, forecasts). Each works in its own department in the side menu.
Can I use Bambook on my phone?
Most screens work on mobile, but some setup and creation flows (the onboarding interview, creating a paid campaign, sales pages and more) are desktop-only and will show "Open on desktop". Content approvals and lead updates are also available via Telegram.
Organic content
Does Bambook publish posts and send messages automatically?
Nothing goes out without your approval. Noa prepares the content and it waits in the content calendar for approval and scheduling. Direct publishing from the system is currently available for a connected TikTok account; for other platforms you copy the caption, download the graphic and upload manually. WhatsApp messages to leads are sent only when you click send.
Connections & integrations
Can I connect Instagram and Facebook for direct publishing?
Not yet. On the Connections page Instagram, Facebook / Meta and YouTube are marked "coming soon". For now Noa prepares the posts, stories and reels and you upload them manually. WhatsApp Business connects through Meta in the sales department, and TikTok connects for direct publishing.
Account & billing
What are AI credits and what happens when they run out?
Every business has a shared monthly credit quota that resets on the 1st of each month. Images, videos, marketing research and campaign builds consume credits; text, chat, scripts and planning are free. When the quota runs out, credit-consuming actions are blocked until the reset while text actions keep working. Your balance is shown in Settings under "AI credits".
Is each business's data kept separate?
Yes. All data is separated per business. An agency sees only its own clients, and each user sees only the departments the business owner granted them.
Can I use Bambook in English? What about the generated content?
There are two separate settings in Settings: "Interface language" (Hebrew or English, per user) and "Content language" per business - the language in which the agents write posts, campaigns and scripts.
How much does Bambook cost?
There are three plans (START, GROWTH, BUSINESS) with monthly or annual billing, and a 14-day trial on the recommended plan. The current, exact price is always shown on the pricing page and on the plan card inside the system.
How do I contact support?
Email us at the address at the bottom of the page with a short description of what you tried to do, on which screen, and a screenshot if you have one. We reply within one business day.
How do I delete my account and data?
On the Settings page, in the "Account" card, use "Delete account and all data". Deletion is permanent. More details are in the privacy policy and the data deletion page.
Did not find an answer?
The Bambook support team replies within one business day. Tell us what you tried to do, on which screen, and attach a screenshot if you have one.