The support chat and opening a ticket
The support button is on every page: a bot that answers right away, a live chat with a rep or a ticket we follow up on, and all your tickets in one place.
Stuck or have a question? The support chat is open from every page of the system. The bot answers questions about Bambook right away, and when you need a human it passes you to a rep.
Open the chat
In the corner of the screen there is a small round button called Support. When a rep writes to you in a live chat while the window is closed, it shows the number of unread messages. Click it and the chat window opens. The chat stays open as you move between pages, for example when you click a link the bot sent.
Ask the bot
Type a question in your own words, or pick one of the ready questions, such as "How do I connect WhatsApp to my business?" or "How do I import leads?". The bot answers from the Bambook knowledge base. You can attach a file with the + button (image, PDF, Word, Excel, text or CSV), for example a screenshot of a problem.
Get to a rep
When the issue needs a human, such as a bug or a billing question, the bot first collects the missing details and then offers two options:
- Open a ticket - a ticket with a number is opened (for example SUP-123), and a rep gets back to you.
- Live chat with a rep - wait in the chat until a rep joins. If no rep becomes available, you are offered the option to Convert to a ticket.
My Tickets
Have an open ticket? A bar at the top of the chat window links to View ticket (or All tickets if you have several). The My Tickets page shows all your tickets, how many are waiting for a rep, in progress and resolved, and the status of each one, for example "Waiting for you".
Reply to and close a ticket
Open a ticket to read the rep's replies. Reply opens a box for adding details. Problem solved? Click Ticket resolved and confirm, and the ticket closes. For a new question, start a new conversation in the chat.
Did not find an answer?
Fastest: the support button inside the app - the bot answers right away and passes you to an agent when needed. You can also email us, and the support team replies within one business day. Tell us what you tried to do, on which screen, and attach a screenshot if you have one.